Privacy Policy

This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Who are we?

We are The Skin Refinery, a limited company registered in England and Wales with our registered office at Cranford house, 24a Longley Road, Rainham, Kent, ME8 7RU. We are a skin clinic in Sunningdale offering skin treatments such as advanced facials.

What personal information do we collect?

We may collect the following personal information from you:

• Your name, contact information, and date of birth
• Your medical history and skin condition
• Payment information
• Information about your use of our website and services

How do we collect your personal information?

We may collect your personal information in the following ways:

• When you book an appointment or purchase a treatment through our website or by phone
• When you visit our clinic
• When you complete a form on our website, such as our contact form or newsletter subscription form
• When you use our website or services, such as by browsing our website or using our online booking system

How do we use your personal information?

We use your personal information for the following purposes:

• To provide you with our services
• To manage your appointments and treatments
• To process your payments
• To communicate with you about your appointments and treatments
• To send you marketing materials, if you have opted in to receive them
• To improve our website and services
• To comply with legal and regulatory requirements

How do we protect your personal information?

We take all reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We have implemented a variety of security measures, including:

• Using secure servers to store your personal information
• Encrypting sensitive information, such as your payment information
• Conducting regular security audits
• Training our staff on data protection and information security

How long do we keep your personal information?

We will keep your personal information for as long as necessary to provide you with our services and comply with legal and regulatory requirements. We will then delete your personal information securely.

Your rights

You have the following rights under the General Data Protection Regulation (GDPR):

• The right to access your personal information
• The right to rectify your personal information
• The right to erase your personal information
• The right to restrict processing of your personal information
• The right to object to processing of your personal information
• The right to data portability

You can exercise these rights by contacting us at info@theskinrefineryclinic.co.uk or 01344952441.

Changes to this privacy policy

We may update this privacy policy from time to time. If we make any significant changes, we will notify you by email or by posting a notice on our website.

Contact us

If you have any questions about this privacy policy or your personal information, please contact us at info@theskinrefineryclinic.co.uk or 01344952441.